Frequently Asked Questions

1. Where does Mirello ship from?
We work with trusted international suppliers and warehouses to deliver your products safely and efficiently. Your order may ship from different locations depending on stock availability.

2. How long does delivery take?
Most orders arrive within 5–12 business days, depending on your country and local courier services. You’ll receive a tracking link once your package is shipped.

3. How can I track my order?
After your order is processed, we’ll send a tracking number by email. You can click the link to see the latest delivery updates in real time.

4. Do you offer free shipping?
Yes, we offer free shipping on qualifying orders. The free shipping threshold will be shown at checkout.

5. What is your return policy?
You can return unused and unopened items within 14 days of delivery. To start a return, email us at support@mirellobeauty.com with your order number and reason for return.

6. My item arrived damaged — what should I do?
Please contact our support team within 48 hours of receiving your order and include clear photos of the damaged product. We’ll review your case and send a replacement or refund.

7. Do you ship internationally?
Yes, Mirello ships worldwide. Shipping times may vary slightly depending on customs and local regulations.

8. Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, we can make changes or cancel it. Please reach out as soon as possible at support@mirellobeauty.com.

9. Are your products authentic?
Absolutely. We only partner with verified suppliers and brands to ensure every product you receive is 100% genuine and high-quality.

10. How can I contact customer service?
You can reach us anytime at support@mirellobeauty.com, or use the contact form on our website. Our support team typically responds within 24 hours.